Terms of sale and return
1. Shipping and returns
Shipments to Italy are made through the couriers DHL, TNT or BRT.
The shipping cost is €15 nationwide.
For orders over $100, shipping is free.
2. Traceability of products
From the time of shipment, it will be possible to track the package through a tracking number.
3. Returns and refunds
We work so that our customers are always happy and satisfied with their purchases. In case you
occur the need to return or replace a purchased product we indicate below the
our return policies:
3.1 Who to contact
In case of shipping error or defective goods, please contact the service shop
onlne to the email address casa@primolino.it
3.2 Returned goods condition
- The product can be returned to the seller within 14 days from the date the right of withdrawal is exercised
- The product must not have been washed or used
- The product must be returned in the original packaging, with the original accessories, parts and artwork materials
- The product must be packaged properly, in the same way it was received
- Customized products will only be replaced if the item is defective or non-conforming
Upon verification of the above conditions, PANDORA SRL reserves the right to request evidence
photographs before authorizing returns for defective goods and be responsible for shipping costs
For the return of the goods to their own premises.
To this end, therefore, it is recommended that the original product wrapping be covered with other packaging
protective that preserves its integrity and protects it during transport even from writing or from
labels.
It is understood that the risks and costs of transportation related to the return of products to the Seller
Will be borne by the Consumer.
3.3 Right of withdrawal and goods return
The customer has the right to withdraw from the contract within 14 days.
The withdrawal period expires after 14 days from the day the customer or a third party, other than the carrier
and designated by the client, acquires physical possession of the goods.
To exercise the right of withdrawal, the customer must inform PANDORA SRL of the decision to
Withdraw from the contract, by an explicit statement (letter sent by mail, fax, or post
electronic) indicating the order number and reasons for withdrawal.
It is understood that the risks and costs of transportation related to the return of products to the Seller
Will be borne by the Consumer.
3.4 Return of goods
The customer agrees to return, at his or her own expense, the products within 14 days of notification of
withdrawal to the following address:
Pandora Ltd.
Via Libero Grassi 29
20876 Ornago (MB)
All costs associated with the return of products, except for goods declared defective,
Are borne entirely by the client.
3.5 Non-conformity of goods
If the returned product does not comply with 3.3. “Commodity conditions
return” and the return cannot then be accepted, PANDORA SRL will contact the customer who, in case,
may choose to have the products back at their own expense.
If, on the other hand, the customer refuses to return the product, PANDORA SRL reserves the right to
Retain the products and the amount corresponding to the purchase price of the goods.
3.6 Exclusion of the right of withdrawal
There is no right of withdrawal, in the case of the supply of custom-made goods or
Clearly customized or for the provision of sealed goods that are not suitable for return
for hygienic or health protection-related reasons and were opened after delivery.
3.7 Value of returned goods
Pursuant to Article 57(2) of the Consumer Code, the customer is only responsible for the
Decrease in the value of the goods resulting from handling of the goods other than the
necessary to establish its nature, characteristics and operation. PANDORA SRL, therefore,
reserves the right to refuse the return of those products that are damaged,
dirty, deteriorated, or are in a state suggesting that they have been used for purposes
other than those mentioned above.
PANDORA SRL also reserves the right to claim compensation for any damage that may
Be imputed to the willful or culpable conduct of the client adopted on the occasion of the return
Of products.
PANDORA SRL shall not be held liable in case of loss or theft of the returned products, to it
himself through no fault of his own, as well as in case of return to an incorrect address or delay in the
delivery of products.
It is therefore understood that the customer assumes all shipping risk.
PANDORA SRL also reserves the right to reject unauthorized or otherwise nonconforming returns
Under all conditions.
For all matters not specifically expressed, the European regulations for trade at
distance.
It is understood that the risks and costs of transportation related to the return of products to the Seller
Will be borne by the Consumer.
3.8 Timing and Reimbursement
PANDORA SRL agrees to refund the price as soon as possible but not before having
received the goods and having verified the conformity of the return conditions.
The refund will be made using the same payment method used by the customer for the
initial transaction, unless otherwise agreed with the customer.
In case of return, PANDORA SRL will not refund shipping and packaging costs.
The refund will be issued in the same currency as the original purchase.
Any differences in amount due to fluctuation in exchange rate or market conditions
may not be reimbursed.